How to leverage customer data to improve CX

Etiqa Grows and Retains Customer Relationships Using a 360-Degree View of Customer Activities

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Siloed data and disparate departments can lead to an ineffective view of critical customer data—leaving the overall customer journey feeling fragmented and unsatisfying.

Read this case study to discover how an insurance company broke down organizational silos with a single MDM solution that was able to pool customer information across all departments and policy classes.

Vendor:
Informatica
Posted:
13 Aug 2019
Published:
13 Aug 2019
Format:
PDF
Type:
Case Study
Language:
English
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