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The Missing Metric in Your Customer Experience Measurement Program

Cover

Businesses understand the growing impetus behind delivering the best customer experience (CX) possible; but what is less understood is how to actually measure CX quality.

NICE Nexidia’s Customer Journey Solutions (CJS) introduces an innovative take on CX metrics—delivering a Journey Excellence Score designed to measure CX quality from the perspective of the customer journey.

Read this white paper to learn more about the Journey Excellence Score and how it can help you utilize omnichannel analytics to improve overall CX.

Vendor:
NICE & Converge One
Posted:
02 Aug 2019
Published:
02 Aug 2019
Format:
PDF
Type:
White Paper
Language:
English

This resource is no longer available.