Evaluating ServiceNow customer service management

Business Value of ServiceNow Customer Service Management

Cover

To better understand the benefits, costs, and risks associated with ServiceNow Customer Service Management, Forrester interviewed 4 customers with years of experience in business-to-business, business-to-consumer, and automated service support scenarios.

Read through this Forrester Total Economic Impact study to discover key findings and the framework for evaluating the potential financial impact of investing in ServiceNow Customer Service Management.

Vendor:
ServiceNow
Posted:
30 Jul 2019
Published:
01 Apr 2019
Format:
PDF
Length:
27 Page(s)
Type:
Analyst Report
Language:
English
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