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The Three Customer Service Megatrends In 2019: As AI Eats Jobs, Agents Are More Valued

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As automation and AI creep their way into customer service operations—enterprises are reaping big benefits, like efficiency boosts, new revenue streams and reinvented business models. As a result of these changes, there is an increasing need for “superagents” to manage these new workloads.

Read this white paper for the top customer service trends right now for application development and delivery pros, and the growing importance of “superagents.”

Vendor:
Genesys
Posted:
29 Jul 2019
Published:
29 Jul 2019
Format:
PDF
Type:
White Paper
Language:
English

This resource is no longer available.