11 reasons why customer service chatbots fail

11 Reasons Why Customer Service Chatbots Fail

Cover

Virtual assistants can bring massive efficiency improvements to customer service—but, as Forrester has stated, 54% of online US consumers have negative perspectives on chatbots.

Read this white paper for 11 reasons why customer service chatbot initiatives fail, so you can reap the efficiency benefits without losing customers.

Vendor:
eGain Communications Corp.
Posted:
24 Jul 2019
Published:
28 Feb 2019
Format:
PDF
Type:
White Paper
Language:
English
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