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6 Ways to Modernize Workforce Engagement

Cover

Developing a culture of workforce engagement will net you benefits that reverberate across your organization, especially when it comes to communication.

Simply listening to your agents is 1 of the 6 ways that allows you to process UCC-related issues that may be hampering communication and performance. You could also consider using:

  • Employee surveys
  • Speech and text analytics
  • Closed loop Quality Assurance (QA) initiatives

Read on to see how you can further benefit from Frost & Sullivan’s 6 ways to modernize workforce engagement.

Vendor:
Avaya
Posted:
23 Jul 2019
Published:
23 Jul 2019
Format:
PDF
Length:
9 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.