5 areas of interest for AI in the contact center

The De Facto for Contact Center Experience: AI in the Contact Center Research

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94% of IT and business decision-makers polled by Vanson Borne research agreed that effective AI can transform the performance of their contact center. As a result, improving AI is a top priority for 87% of them in 2019.

In this May 2019 research report, learn more about:

  • AI in the contact center
  • Current status of AI
  • Benefits and challenges of AI
  • Practical implications
  • Planned strategy moving forward
Vendor:
Avaya
Posted:
25 Jul 2019
Published:
01 May 2019
Format:
PDF
Length:
36 Page(s)
Type:
Analyst Report
Language:
English
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