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94% of IT and business decision-makers polled by Vanson Borne research agreed that effective AI can transform the performance of their contact center. As a result, improving AI is a top priority for 87% of them in 2019.
In this May 2019 research report, learn more about:
- AI in the contact center
- Current status of AI
- Benefits and challenges of AI
- Practical implications
- Planned strategy moving forward