Chatbots: The key to CX success

Chatbots: Improve Your CX Strategy

Cover

Chatbots are a great option for handling frequent, easy-to-answer questions, but how effective are they in a CX strategy?

Inside, explore the benefits of chatbot technology. Learn how chatbots can help improve your CX strategy, and discover:

  • How an omichannel customer service experience improves overall CX
  • How to determine the right point for chatbot-human handoff
  • 4 chatbot success metrics to bolster CX
  • And more
Vendor:
ServiceNow
Posted:
17 Jul 2019
Published:
15 Jul 2019
Format:
PDF
Type:
eGuide
Language:
English
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