3 dimensions of a successful digital customer experience

The 3 Dimensions of Monitoring Digital Customer Experience

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As companies move more of their customer interactions to the web and mobile devices, the digital customer experience increasingly becomes the primary way they interact with their customers and prospects. But what does digital customer experience even mean?

In this article, explore what constitutes a digital customer experience (DCX). Discover the quality of service dimensions for a successful DCX, and learn:

  • How to apply the 3 dimensions of DCX
  • How to establish underlying quality of service metrics
  • How a DCX can benefit your organization
  • And more
Vendor:
New Relic
Posted:
15 Jul 2019
Published:
15 Jul 2019
Format:
HTML
Type:
Resource
Language:
English
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