The new era of ITSM: Exploring the impact of AI, ML, and more

The Future of Service Management

Cover

Traditional IT service management (ITSM) is heavily reliant on manual processes and tools that require hands-on attention from administrators and service desk workers. These processes can incur costs, are prone to human error, and perhaps most importantly, can distract staff from value-adding, business oriented IT projects.

That’s where cognitive service management comes in.

Inside this white paper, find out what’s on the horizon for ITSM as artificial intelligence and machine learning start to become standard service management technology options – and the impact that cognitive service management strategies can have on productivity, service accuracy, and more.

Vendor:
BMC
Posted:
12 Jul 2019
Published:
12 Jul 2019
Format:
PDF
Length:
8 Page(s)
Type:
White Paper
Language:
English
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