ITIL 4 deep dive: Using DevOps and agile in ITSM

The Future of ITSM is Agile

Cover

The industry-agnostic IT Infrastructure Library (ITIL) 4 is here. Stitching together the best practices and viewpoints of over 2,000 global IT pros, this edition of ITIL focuses on how agile and DevOps practices can be grafted onto core ITSM philosophies – and from there, how to approach disruptive technology like AI and machine learning.

Dive into this 38-page guide to catch up with what’s new in ITIL 4. Plus, find out how to leverage this new ITIL framework into a high-velocity service team of your own through performance, culture, and best practice transformations – taking cues from the success of agile and DevOps methodologies in the process.

Vendor:
Atlassian
Posted:
03 Jul 2019
Published:
03 Jul 2019
Format:
PDF
Length:
38 Page(s)
Type:
White Paper
Language:
English
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