How to measure the success of your customer experience strategy

Measuring Customer Experience in the Banking Industry

Cover

New regulations, evolving customer expectations, and increased competition are transforming the way banks engage with customers.

In this article, learn about the 3 key dimensions that compose an effective online banking customer experience. Discover how to measure customer experiences through the use of key performance indicators (KPIs), and determine the success of your banking customer experience strategy.

Vendor:
New Relic
Posted:
17 Jun 2019
Published:
31 Dec 2018
Format:
PDF
Length:
3 Page(s)
Type:
Resource
Language:
English
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