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Survey Results: Customer Expectations and Experiences with Online Shopping

Cover

Online shopping has changed the game for consumers everywhere, but sidestepping the in-person experience creates a new obstacle for retailers.

How can businesses ensure a great shopping experience if they can’t interact with customers in person?

Inside, explore survey findings about the current state of CX for online shopping, and uncover burgeoning trends that will have a fundamental impact on a business’s organizational priorities and the CX technology choices they make.

Discover how intelligent customer engagement tools can provide businesses with the actionable insights needed to efficiently deliver richer and more personalized experiences in real time.

Vendor:
LogMeIn, Inc.
Posted:
17 Jun 2019
Published:
17 Jun 2019
Format:
PDF
Length:
11 Page(s)
Type:
Research Content
Language:
English

This resource is no longer available.