Meet the demands of the changing contact center

The Evolving Contact Center: From Call Center to Customer Experience Center

Cover

How can your contact center meet the expectations of a changing, consumer-driven world?

In this white paper, learn how to upgrade your contact center’s capabilities through understanding and meeting the demands of the 21st century consumer. Explore the 3 stages of a successful contact center evolution, and review:

  • How to achieve contact center maturity
  • Guiding principles for leveraging a customer experience center
  • And more
Vendor:
Burwood
Posted:
12 Jun 2019
Published:
12 Jun 2019
Format:
PDF
Length:
6 Page(s)
Type:
White Paper
Language:
English
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