How do service desk professionals feel about digital business transformation?

Prepare Your Service Desk for Digital Transformation

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Many service desks are undertaking projects in preparation for digital transformation, but how do service desk professionals feel about it?

In this research report from SDI, gain a better understanding of the role the service desk plays in digital business transformation. Discover the major motivations behind digital transformation projects, and explore:

  • How service desk professionals feel about digital transformation
  • How AI and machine learning can influence your digital transformation
  • Where private and public service desks differ in their digital transformation goals and practices
  • And more
Vendor:
Freshworks
Posted:
06 Jun 2019
Published:
31 Dec 2018
Format:
PDF
Length:
19 Page(s)
Type:
Research Content
Language:
English
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