3 pitfalls financial institutions must avoid in the contact center

Three Pitfalls Financial Institutions Must Avoid in the Contact Center

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Financial services customers expect great customization and personalization of their financial services experience. In fact, according to Accenture, 63% say sharing data should deliver personalized product and services advice.

This can be increasingly difficult to deliver given today’s stringent regulatory environment, the dizzying pace of new FinTech startups entering the market, and the host of disruptive technologies available.

Download this white paper to learn about the critical role of contact centers in building lasting customer relationships, 3 pitfalls to avoid, and why it is important to deliver the best experiences at every touch point.

Vendor:
Appian
Posted:
04 Jun 2019
Published:
04 Jun 2019
Format:
PDF
Length:
10 Page(s)
Type:
White Paper
Language:
English
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