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Redefining Service Delivery for Citizens

Cover

A positive service experience drives more engagement with an organization. This applies in private and public sector, but it’s not easy to achieve.

Although everyone wants to provide excellent service, many challenges exist in delivering efficient, modernized services to citizens.

In this white paper, review a checklist for modernizing customer experience which includes:

  • Providing an effortless service experience
  • Reinventing the agent experience
  • Making customer service a “team sport”
  • And more
Vendor:
ServiceNow
Posted:
22 May 2019
Published:
31 May 2019
Format:
PDF
Length:
11 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.