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North Face Improves Online Customer Care with Bold360

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How did The North Face, an outdoor performance clothing and equipment company, improve their online customer care?

In this case study, learn how The North Face improved their online customer care with a live chat and email management tool from Bold360. Review Bold360 product features and benefits, and explore how Bold360 helped The North Face:

  • Increase chat volume by 212%
  • Handle 41.8% more inquiries than their phone reps
  • Raise their customer satisfaction score to 94%
  • And more
Vendor:
LogMeIn, Inc.
Posted:
21 May 2019
Published:
31 Dec 2018
Format:
PDF
Length:
2 Page(s)
Type:
Case Study
Language:
English

This resource is no longer available.