How to improve customer service with intelligent recommendations

Royal Bank of Scotland

Cover

Royal Bank of Scotland (RBS) needed an intelligent knowledge management platform to help their contact center agents resolve an overwhelming number of customer queries per day and reduce complaints.

RBS implemented a tool that provided agents with contextual information about each customer in real-time, as well as relevant solution suggestions for improved efficiency and customer retention—read more to find out what the used.

Vendor:
LogMeIn, Inc.
Posted:
21 May 2019
Published:
31 Dec 2018
Format:
PDF
Type:
Case Study
Language:
English
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