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Zalando

Cover

Zalondo—Europe’s leading online fashion platform—found managing and updating their online FAQs to be a time-consuming challenge, but unfortunately it played a significant role in their customer self-service strategy.

In dire need of a CX improvement, they discovered a solution that allowed their customers to receive intelligent search results and recommendations that expedited their help queries —read this case study to learn which solution they chose and what other ways it was able to improve their customer experience.

Vendor:
LogMeIn, Inc.
Posted:
21 May 2019
Published:
31 Dec 2018
Format:
PDF
Type:
Case Study
Language:
English

This resource is no longer available.