How does CX drive digital transformation?

The Customer Experience Role in Best-Run Midsize Companies: Embedding Intelligence to Drive CX

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Customer experience professionals are at the forefront of midmarket company evolution, but where does your company stand?

In this research report, learn how midmarket companies can move to the next level and become “intelligent enterprises” with expert insight from IDC. Discover why the best-run midmarket companies focus on improving customer experiences, and explore:

  • How CX drives digital transformation
  • The value of data and embedded intelligence
  • The benefits of intelligent enterprises
  • And more
Vendor:
SAP
Posted:
20 May 2019
Published:
20 May 2019
Format:
PDF
Length:
15 Page(s)
Type:
Research Content
Language:
English
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