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Uncovering Digital Trends: Customer Expectations in a Digital World

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Consumer trends are far from stagnant, especially when it comes to digital behaviors and attitudes. But, understanding these trends isn’t just important for the innovators and developers who create technology; it’s equally vital for every organization that interacts directly with consumers.

In this white paper, explore how digital trends can help inform businesses of their consumers’ needs and wants. Explore what customer service looks like through a digital lens, and learn about:

  • The value of self-service
  • How personalization can help improve your CX
  • The impact of AI in today’s market
  • And more
Vendor:
Concentrix
Posted:
16 May 2019
Published:
16 May 2019
Format:
PDF
Length:
22 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.