IT service management (ITSM) has evolved into the default methodology for managing customer and user facing IT systems. But like any product, the requirements for service quality have never been higher, which begs the question – is traditional ITSM enough to keep up with user demands, now and into the future?

Jump into this white paper to learn how ITSM is evolving through the steady integration of artificial intelligence and machine learning capabilities – commonly referred to as cognitive service management (CSM). Inside, find out how CSM strategies are creating innovative IT service experiences by incorporating features like automation, simplified UX strategies, intelligent chatbots, and more.

Vendor:

BMC

Posted:

28 May 2019

Published:

28 May 2019

Format:

PDF

Length:

8 Page(s)

Type:

White Paper

Language:

English