Survey results: Contact center compliance 2019

Contact Center Compliance Survey

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With thousands of interactions running through the contact center each day, it’s essential that compliance be front-of-mind.

In this research survey, discover the challenges and priorities of 300 IT and compliance professionals from large contact centers in the US and UK.  Review why 99% of all respondents admit their organization could improve their compliance tools and software, and explore:

  • Why new software is needed to support modern contact center compliance
  • How IT influences contact center compliance
  • The value of proactive action in compliance
  • And more
Vendor:
NICE Systems, Ltd
Posted:
14 May 2019
Published:
14 May 2019
Format:
PDF
Length:
21 Page(s)
Type:
Research Content
Language:
English
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