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4 Ways to Win Over Any Customer

Cover

When you know someone’s personality you’ve got the power—but how do you effectively identify and respond to a customer’s personality when all you have to go on are a few words on the phone or over the counter?

Inside, discover the 4 primary personality styles your customer service agent can expect to encounter on a daily basis, and explore how to meet their varying expectations through the use of predictive behavioral routing.

Additionally, learn about:

  • How to speak your customers’ language
  • Designing personality-proof experiences
  • Reaping the ROI of personality
  • And more
Vendor:
NICE
Posted:
13 May 2019
Published:
13 May 2019
Format:
PDF
Length:
7 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.