How to form an incident response communication hierarchy

Best Practices in Outage Communication

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Think about all the channels you can use to communicate, how much data can get lost along the way, all the different groups that need to be looped into the conversation, and the different pieces of information each of those groups need.

Luckily, there are tools you can use and best practices you can follow to streamline this communication process. Putting a process in place well in advance for all sides of communication during an outage is crucial.

In this guide, you’ll find best practices for communicating with:

  • Incident response team stakeholders
  • Key business stakeholders
  • Customers
  • External parties
  • And more
Vendor:
PagerDuty
Posted:
10 May 2019
Published:
10 May 2019
Format:
PDF
Length:
13 Page(s)
Type:
White Paper
Language:
English
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