On-call responsibilities and best practices

The On-Call Survival Guide

Cover

Welcome to the on-call life. Being on-call can be a daunting experience for any new team member. There is only one thing worse than being woken up at 3am to discover that your systems are down — to wake up on your own at 8am and discover that your systems were down for 5 hours and nobody got the alert!

With the right approach, a culture of collaboration, infrastructure insight, and the right tools in place, being on-call doesn’t have to be so bad.

In this On-Call Survival Guide:

  • What is “On-Call”?
  • On-call responsibilities (and not responsibilities)
  • On-call etiquette to follow
  • Recommendations for starting your own on-call rotations
  • This guide provides a look at how PagerDuty prepares its team members for going on-call. Use this as a starting point to formalize your own processes.
Vendor:
PagerDuty
Posted:
10 May 2019
Published:
10 May 2019
Format:
PDF
Length:
11 Page(s)
Type:
White Paper
Language:
English
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