Contact center best practices for a 360 degree view of the customer

Content Center Best Practices for True 360 Degree Customer View

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By 2025, it’s expected that the contact center industry will have become a $47B market.

Why is this? Because people need human-to-human interaction.

More and more often automated systems take over low-level customer service interactions, and this tactic works fine, but it will never be able to replace a human representative.

So, how do you balance all our modern technologies with human representatives for that elusive 360-degree customer view in order to remain competitive in this growing industry? Watch this webinar to find out.

Vendor:
Appian
Posted:
07 May 2019
Published:
31 Dec 2018
Format:
PDF
Type:
White Paper
Language:
English
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