How to handle the new reality of customer engagement

The New Reality for Customer Engagement

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As consumer expectations increase in the age of the knowledge-empowered customer, business priorities need to shift in order to meet these expectations, otherwise serious brand damage could become a consistent theme.

If your customer engagement center is perceived internally as a point of cost and not profit, then it’s time for a change - and that doesn’t mean just deploying chat bots.

Watch this webinar presented by Forrester for a discussion on overcoming the omnichannel customer service challenge by making use of an intelligence contact center platform.

Vendor:
Appian
Premiered:
Dec 31, 2018
Format:
HTML
Type:
Webcast
Language:
English
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