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It's Time to Re-Think ITSM Self Service

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Though self-service capabilities have been a staple component of IT service desks for years, these platforms generally fall flat when it comes to delivering a satisfying – or productive – customer experience.

Tune into this webcast to learn how conversational virtual agent bots can help fill the experience gaps that most self-service IT systems leave wide open. Plus, get a glimpse into how virtual agents can execute automated functions like knowledge lookups, actionable ticket creation, and low-level support tasks like password resets and upgrade requests – without IT teams having to lift a finger.

Vendor:
Serviceaide
Premiered:
16 Nov 2018
Language:
English

This resource is no longer available.