How to enhance your CX with modern content services

Content At Your Service: How Modern Content Services Platforms Power Digital Transformation

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Companies are shifting from heavy-footprint enterprise content management suites to modern content services platforms for a multitude of reasons.

This new generation of content management enables much more than record preservation and other back-office functions — it empowers users to improve the way they search, share, collaborate and serve customers.

In this research report,  Forrester Consulting evaluates the value organizations see in adopting a modern content services platform in meeting priority objectives like improving customer and employee experiences, content sharing, and digitizing business processes.

Download the  report to discover key findings including:

  • How organizations can utilize content to unlock the full CX potential
  • How to reassess content in the face of changing landscape pressure
  • And more
Vendor:
Hyland
Posted:
01 May 2019
Published:
31 Mar 2019
Format:
PDF
Length:
16 Page(s)
Type:
Research Content
Language:
English
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