This resource is no longer available
Content At Your Service: How Modern Content Services Platforms Power Digital Transformation
Companies are shifting from heavy-footprint enterprise content management suites to modern content services platforms for a multitude of reasons.
This new generation of content management enables much more than record preservation and other back-office functions — it empowers users to improve the way they search, share, collaborate and serve customers.
In this research report, Forrester Consulting evaluates the value organizations see in adopting a modern content services platform in meeting priority objectives like improving customer and employee experiences, content sharing, and digitizing business processes.
Download the report to discover key findings including:
- How organizations can utilize content to unlock the full CX potential
- How to reassess content in the face of changing landscape pressure
- And more