How to provide customers with better help desk experiences
Quick Start Guide: How to Implement Luma, the Virtual Agent
Self-service has been a key component of IT help desks for a decade but has yet to truly deliver the benefits that organizations were hoping for and customers’ experiences often fall short of being satisfying. So what can be done?
Inside the following resource, learn why support teams have an opportunity to transform their service desks using virtual agents, and how machine-driven support and human-based conversations can help provide better CX.
Uncover the importance of rethinking IT self-service, and explore the significant impact virtual agents are having on service desks across multiple industries, including:
- 40% of help desks now take 1-4 hours to respond to service requests
- 30% of the cost of resolving service requests can be saved using virtual agents
- And more