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The savviest C-level leaders realize that the experience they provide to their customers is as or even more important than the product or service they deliver.
Although this notion strongly applies to external customers, internal customers are no different.
In this white paper, explore how the IT service desk demonstrates how the internal CX is influenced by the journey through interaction touchpoints, and why achieving this often requires a redesign of company culture, new technology, and modernized processes.
Learn more about how AI-driven virtual agents can improve the customer experience by complementing human capabilities, allowing businesses to provide consumer-like experiences without adding costly human overhead.