Product vs. customer experience: Which matters more?

Is Customer Experience (CX) More Important Than Product?

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In a world where companies must compete on the basis of CX, culture can help them stand out from the crowd.

The key to a successful CX culture is developing a sense of connection. At its most basic level, this connection must exist between customer support and success agents and the company itself, as agent satisfaction is critical to the overall success of a business.

In this resource, learn how to create a winning CX by creating a culture of connection and providing a seamless experience.  Read on to see if you’re coming up short or if you’re on the right path to superior CX.

Vendor:
Squelch
Posted:
30 Apr 2019
Published:
08 Mar 2019
Format:
HTML
Type:
Resource
Language:
English
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