How agents can simplify their customer interactions with case management software

The Basics of Customer Case Management

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Anyone who has worked in a customer-facing role knows just how difficult it can be to keep track of customer cases. From the basics of the customer’s name and which products they’re using to detail about the issue itself—it’s easy to see how things can become unmanageably complex.

With the information provided in this blog, learn how customer service agents can simplify their customer interactions through the use of customer case management software.

Explore the characteristics that distinguish a good customer case management software, and take a closer look at the top service providers, including:

  • Microsoft Dynamics 365
  • Oracle Service Cloud
  • Zendesk
  • And more

Additionally, uncover the clear business benefits of customer case management, regardless of which software vendor you choose for your organization.

Vendor:
Squelch
Posted:
29 Apr 2019
Published:
08 Feb 2019
Format:
HTML
Type:
Resource
Language:
English
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