If your CX is struggling, your customer service may be to blame

How to Improve Customer Service Agent Satisfaction to Enhance CX and Your Bottom Line

Cover

Research from NewVoiceMedia states that American businesses lose more than $40 billion annually as a result of poor customer service.

Prevent yourself from becoming one of them.

With this article, learn about the critical role customer service agents’ play, and explore the financial benefits companies reap by keeping them happy.

Additionally, discover:

  • How CX and customer satisfaction are linked
  • How to assess customer service satisfaction levels
  • How to improve agent satisfaction
  • And more
Vendor:
Squelch
Posted:
26 Apr 2019
Published:
23 Nov 2018
Format:
HTML
Type:
Resource
Language:
English
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