Turn your contact center into a profit generator

How to Turn Your Contact Center into a Profit Generator

Cover

NICE predicts that by 2025 the contact center will finally have completed its transition from a necessary evil into a profit and opportunity center.

In this blog post, review how to turn you contact center into a profit generator.

Learn how to generate direct and indirect revenue, and review the importance of cross-selling and upselling products and services to your customers.

Additionally, discover:

  • Why businesses have shifted their outlook on contact centers
  • How contact centers are redefining CXs
  • How to best implement changes for a profit driven contact center
  • And more
Vendor:
Squelch
Posted:
26 Apr 2019
Published:
22 Feb 2019
Format:
HTML
Type:
Resource
Language:
English
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