7 steps to a better customer support journey

The Role of Human Talent in a Digital-First World

Cover

Today, most companies are struggling to find a balance between their human and digital interactions—leaving contact center leaders to make sense of how to manage it all.

With this e-book, learn how our digital-first world has changed how companies must do things in assisted-support channels, and discover 7 high-priority actions for making digital technologies and human talent work in harmony. 

Lean about:

  • Using AI to support agents, not just customers
  • Overhauling your recruiting and training methods
  • How to keep pace with voice interaction
  • And more
Vendor:
Concentrix
Posted:
25 Apr 2019
Published:
25 Apr 2019
Format:
PDF
Length:
14 Page(s)
Type:
White Paper
Language:
English
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