How to improve your social media outreach

Social Media Dominates Customers' Online Activities: How to Respond

Cover

Most of your customers are living their lives in digital spaces. The younger they are, the more their mind is online—so how do you catch their attention?

In this white paper, find out why companies need to flip the perception of social media as a complaint forum, and develop a CX strategy that views social media as just another channel within the bigger picture of ways customers can interact for service.

Additionally, learn:

  • How social networks directly influence purchase decisions
  • Why Facebook is the platform of choice for online companies
  • How to take social media from a complaint forum to a care channel
  • And more
Vendor:
Concentrix
Posted:
25 Apr 2019
Published:
25 Apr 2019
Format:
PDF
Length:
4 Page(s)
Type:
White Paper
Language:
English
Already a Bitpipe member? Login here

Download this White Paper!