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Create a Team of CX Heroes: How to Change the Fabric of Your Company's Culture

Cover

The true power of CX lies in the ability to bring it all together: customer feedback, employee feedback, continuous dialogue, daily action, recognition and best-in-class technology.

When you have all these cylinders firing together, you can crack the code of CX culture change – but where do you start?

With this e-book, learn how to create a customer-first culture in the workplace, and uncover a 7-point methodology for making CX and VOC feedback an embedded part of your company’s DNA, including:

  • Build a daily action framework for CX
  • Empower employees with self-coaching tools
  • Personalize CX coaching
  • And more
Vendor:
Concentrix
Posted:
11 Apr 2019
Published:
11 Apr 2019
Format:
PDF
Length:
14 Page(s)
Type:
eBook
Language:
English

This resource is no longer available.