How Adidas revamped their ITSM

Adidas: IT Self-Service in Action

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As one of the world’s largest sporting goods brands, Adidas operates with over 60,000 employees across the world. But under the pressure of sheer volume, their existing IT service experience wasn’t providing employees the experience that the brand is known for on the consumer side.

Inside this case study, learn how the Adidas team used ServiceNow® platforms to create a consumer-style shop to deliver services and increase efficiencies for its employees across 160 countries, earning benefits like:

  • 70% utilization of IT self-service
  • 40% of IT tickets resolved in 24 hours
  • And more
Vendor:
ServiceNow
Posted:
03 Apr 2019
Published:
03 Apr 2019
Format:
PDF
Length:
3 Page(s)
Type:
Case Study
Language:
English
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