Reduce service request status calls by 50%

HealthPartners Unlocks Powerful Project Portfolio Management

Cover

HealthPartners, a non-profit healthcare system with over 22,000 employees, originally brought in ServiceNow to replace their legacy IT helpdesk. But they quickly realized that by expanding their ServiceNow platforms, they could address all their service management needs, including incident, change, and configuration management.

Continue reading to learn just how HealthPartners did it, and find out how they achieved results like:

  • A 50% reduction in service status request calls
  • A unified view of work across requests, projects, and incidents
  • And more.
Vendor:
ServiceNow
Posted:
04 Apr 2019
Published:
20 May 2018
Format:
PDF
Length:
2 Page(s)
Type:
Case Study
Language:
English
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