How to improve your contact center with speech analytics

Tone Matters! Gain Insights on Sentiment Through Speech Analytics


For organizations invested in optimizing customer experience, having a deep understanding of customer sentiment is critical to crafting your agent skill sets, CX programs, processes, and services to best meet the needs and expectations of your customers.

In this webinar, discover the value speech analytics can bring to your organization. Glean expert insight from Brent Augustus from CallMiner, and explore real-world use cases from those already employing speech analytics within their organizations.

Additionally, learn about:

  • How interaction analytics and sentiment analysis work
  • Utilizing analytics to gain insight into agent behavior
  • The role of tone in meeting customer expectations
  • Aligning customer expectations with the correct agent behaviors
  • And more 
30 Jun 2018
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