How can interaction analytics improve contact center efficiency?

Achieve Optimal Contact Center Efficiency & Agent Performance with Speech Analytics

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Interaction analytics brings automation and consistency to contact center operations, helping organizations improve in quality and raise productivity without creating any additional headcount—but how do you use it?

In this white paper, get an overview of interaction analytics and explore how to use interaction analytics core capabilities, including:

  • The ability to achieve fully searchable results
  • Analytics-based reporting
  • Automatic monitoring for risky agent and customer behavior
  • The ability to provide real-time coaching, redirection, and intervention
  • And more

To learn more about how interaction analytics can help your organization, explore this white paper, and review the best practices you’ll need to make your contact center transformation.

Vendor:
CallMiner
Posted:
02 Apr 2019
Published:
31 Dec 2018
Format:
PDF
Length:
25 Page(s)
Type:
White Paper
Language:
English
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