Tired of surveys? Behavioral data can get the insight you need without the hassle

How Unsolicited Feedback Can Be Rocket Fuel For Your CX Engine

Cover

According to Forrester Research, customer surveys are hurting your organization. In fact, Forrester states that organizations who use behavioral data to improve CX are more successful than those who use customer surveys—but why?

In this white paper, explore why Forrester recommends the use of behavioral data over the use of customer surveys, and learn about:

  • The importance of 360-degree data-driven evidence
  • Converting unstructured data into rich insight
  • Capable speech analytics
  • Customer engagement analytics
  • And more
Vendor:
CallMiner
Posted:
01 Apr 2019
Published:
01 Apr 2019
Format:
PDF
Length:
6 Page(s)
Type:
White Paper
Language:
English
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