Customers have conversations across the organization. They interact with people in sales, service, support and in some cases even with an organization’s products or services via smart speakers.

While research confirms that the telephone is still the most widely supported customer-engagement channel, other forms of verbal and digital interactions are growing at a rapid pace.

To assist organizations with management of these interactions, speech analytics technology is currently being used by more than 1 in 5 companies.

Download this white paper to  find out how speech analytics infused with AI and machine learning can help organizations monitor agent performance, uncover trends within their customer calls, and create new revenue opportunities.