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AI and the Contact Center: Radical Revolution or Methodical Evolution?


AI will affect technologies in every corner of the contact center – speech recognition, workforce optimization, knowledge management, predictive analytics, and all manner of customer-facing and agent-assisting technologies.

In this webinar, explore how AI is reshaping the world of customer service and what AI strategies work best with your CX goals and contact center.

Get insight from industry experts in data science, AI, product strategy, and intelligent self-service, and uncover if AI is the radical revolution the contact center needs, or the byproduct or the methodical evolution of customer service.

Learn more about:

  • AI applications in the real world
  • The evolution of the customer service AI landscape
  • Personalizing customer service with AI
  • And more
26 Mar 2019

This resource is no longer available.