How to create a strong CX through contact center optimization

Optimizing the Agent Journey to Perfect the Customer Journey

Cover

While customer behaviors and expectations have changed to encompass multiple touch points, the scheduling, evaluation, and training of customer service agents has not kept pace.

In fact, those attempting to deliver on modern customer experiences through the use of antiquated contact center tools and techniques are doomed to fail.

With this white paper, discover how updated quality management and workforce management tools can help contact centers create a first-class customer experience, and learn how to create a more empowered, engaged omnichannel workforce.

Vendor:
Avaya
Posted:
08 Apr 2019
Published:
31 Dec 2018
Format:
PDF
Length:
6 Page(s)
Type:
White Paper
Language:
English
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