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Zendesk + Lonely Planet: A Customer Support Success Story

Cover

Travel guide book publisher, Lonely Planet, encourages travelers to get off the beaten path and experience more of the nature and local culture in each destination.

To help, more than 360 writers are employed to bring customers a vast online library of e-books. But as Lonely Planet expands to new mediums, so expands its customer base – translating to a significant increase in support volume.

In this case study, explore how Lonely Planet used Zendesk to engage customers across multiple channels, all around the globe, and streamline their customer support strategy.

Vendor:
Zendesk
Posted:
25 Mar 2019
Published:
25 Mar 2019
Format:
Video
Type:
Case Study
Language:
English

This resource is no longer available.