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State of Service: Insights and Trends from over 3,500 Service Leaders and Agents Worldwide

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Faced with ever-rising customer standards for fast, personalized, and connected engagement, customer service professionals need nothing short of a transformation.

In this research report from Salesforce, uncover what over 3,500 customer service agents and decision makers around the world are doing to secure digital transformation, and uncover:

  • The changing role of customer service agents
  • The impact of AI on the future of customer service
  • How omnichannel support is reshaping customer service landscapes
  • The impact of mobile workers on revenue streams
  • And more
Vendor:
Salesforce
Posted:
26 Mar 2019
Published:
26 Mar 2019
Format:
PDF
Length:
56 Page(s)
Type:
Research Content
Language:
English

This resource is no longer available.